DashboardCharging stationsLocationsTokens
Pricing

Default tariff

Define the fallback tariff policy used during outages, ensuring consistent billing and reporting.

Default tariff header illustration
Configuration

Fallback tariff settings

Applied automatically when charger tariff lookup fails or when partner systems are offline.

Energy price
6.79 NOK/kWh
Currency
NOK
OCPI compatibility
Transmitted via CDR as tariff_id recharge-default-v1
Activation window
Automatically deactivates after 15 minutes of tariff recovery.

Grace logic

First 7 minutes billed at the intended tariff when available. After 7 minutes of missing tariff data, fallback engages and applies the default energy plus idle ladder until recovery.

Charging power

Power band idle fee ladder

Protect availability by scaling idle fees with consumed grid capacity while providing clear grace periods.

Charging powerIdle feeGrace period
0 – 50 kW0.00 NOK/min20 min
50 – 150 kW1.20 NOK/min12 min
150 – 350 kW2.40 NOK/min7 min
Escalation

Fallback monitoring

Track recovery and notify operators when manual intervention is required.

  1. 1 · Idle fee triggered

    Driver notified via app + charger UI

    Owner: Automation

  2. 2 · 5 min overtime

    Push escalation to FieldOps Slack channel

    Owner: Automation

  3. 3 · 15 min overtime

    Initiate remote stop & voicemail to driver

    Owner: Operations